Steam refund

For whatever reason, you can request a refund for almost any purchase on Steam. For example, maybe your PC does not meet the steam refund requirements; perhaps you bought the game by mistake; maybe you played the title for an hour and didn’t like it. here is the method of how to refund a game on steam.

Steam refund over 2 hours  

If a request made within the specified return period, Valve will request a refund for any reason. If it is a game, the title will take less than two hours to play. There are more details below, but even if you do not meet the refund rules, we describe, you can still request a refund, and we will investigate.

Steam refund policy

Within one week of approval, you will receive a full refund. It will refund you with Steam e-wallet funds or through the same payment method used at the time of purchase. If for any reason, Steam cannot make a refund through your initial payment method, then your Steam wallet will be credited in full. (Some of the payment methods provided by Steam in your country/region may not support returning the purchased items to the original payment method.

Where refunds apply

Within two weeks of purchase, the Steam refund offer applies to games and software applications in the Steam store in less than two hours.

Below is an overview of how refunds can use with other types of purchases.

Refunds for downloadable content

The DLC purchased from the Steam store up is refundable within 14 days of acquiring, and the playing time of the primary title is less than 2 hours since the purchase of the DLC, as long as the DLC has not been consumed modified, or transferred. Please note that in some cases, Steam will not be able to refund specific third-party DLC (for example, if the DLC forever upgrades the game character). Before purchase, these exceptions are clearly marked as non-refundable on the Shop page.

Refunds for in-game purchases

Steam will provide a refund within 48 hours after purchasing any game developed by Valve as long as the in-game items are not consumed, modified, or transferred. Third-party developers can choose to refund in-game items by these terms. Steam will tell you at the time of purchase whether the game developer decided to refund the in-game items you purchased. Otherwise, in-game purchases in non-Valve games cannot refund through Steam.

Pre-ordered book title refund

When you pre-purchase a title on Steam (and have paid for the title in advance), you can demand repayment at any time prior to the title is published. Starting from the game release date, the standard 14-day/2-hours recompense period also applies.

Steam wallet refund

If you have purchased Steam Wallet funds on Steam and have not used any of the funds, you can request a refund within 14 days of purchase.


Steam provides regular (e.g., monthly, yearly) access rights for specific content and services, and you need to pay regularly. If you have not used a renewable subscription within the current billing period, you can request a refund within 48 hours of the initial purchase or 48 hours of any automatic renewal. Suppose any game in the subscription has played within the current billing period, or any discount or discount included in the subscription has been used, consumed, modified, or transferred. In that case, the content is deemed to have been used.

Please note that you can cancel a valid subscription at any time by going to your account details. After you cancel your subscription, it will automatically renew your subscription, but you will retain access to the subscription content and benefits until the end of the current billing cycle.

Steam hardware

In the appropriate time frame resolute in the “Hardware Refund Policy”, you can demand a refund for Steam hardware. And accessories purchased from first to last Steam for any reason. However, you must follow the directions we provide and send the hardware back to us within fourteen (14) days after requesting a refund. Please pass on to the Hardware repayment Policy for comprehensive guiding principles regarding the revisit. And cancellation procedure of Steam hardware and accessories.

Bundle refund

As long as no items are transferred in the bundle store. And the total usage time of all things in the bundle is less than two hours, you can get a full refund for any bundle purchased in the Steam store. If the bundle contains non-refundable in-game items or DLC. And steam will let you know if the entire bundle is refundable during check-out.

Purchase products other than Steam

The valve cannot provide refunds for purchases made outside Steam (for example, CD keys or Steam wallet cards purchased from third parties).

VAC ban

If you are banned by the game’s VAC (Valve Anti-Cheat system), you will lose the game’s right to return.

Video content

Unless the video is bundled with other (non-video) refundable content, we cannot provide refunds for video content (such as movies, shorts, series, episodes, and tutorials) on Steam.

How to refund a gift on steam

Unredeemed gifts can be refunded within the normal 14-day/2-hour repayment time duration. If the gift recipient initiates a refund, it can convert the redeemed gift under the same situation. The funds used to purchase the gift will revisit to the unique buyer.

EU withdrawal rights

For instructions on how EU withdrawal rights apply to Steam customers, please click here.


Refunds are designed to eliminate the risk of buying games on Steam-not a way to get free games. If it appears to us that you abuse refunds, we may stop offering you refunds. We do not believe that it is abuse to request the return of a title purchased just before the sale and then immediately repurchase the title at the sale price.

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